Overview

If you have forgotten your password or are unable to log in, you can reset your ADVANCE®AI password directly from the login screen.

Follow the steps below to create a new password and regain access to the app.

Steps to Reset Your Password

Step 1 — Open the ADVANCE®AI App

Launch the ADVANCE®AI application on your device.

Step 2 — Enter Your Email Address

On the login screen:

1. Enter your email address
2. Tap Continue

Step 3 — Tap “Forgot Password?”

Select:

• Forgot Password?

This will trigger a password reset email to be sent to your registered email address.

Password Reset Email

Step 4 — Check Your Email Inbox

Check:

• your Inbox,
• and your Junk/Spam folder

for a password reset email from ADVANCE®AI.

Step 5 — Open the Reset Link

Open the email and tap the password reset link provided.

Create Your New Password

Step 6 — Enter Your New Password

1. Enter your new password in the New Password field
2. Re-enter the same password in the Confirm New Password field

Step 7 — Reset Password

Tap:

• Reset Password

Your password will now be updated successfully.

Troubleshooting Tips

If you do not receive the password reset email:

• Check your Junk/Spam folder
• Ensure you entered the correct email address
• Wait a few minutes and try again
• Verify you are using the email associated with your ADVANCE®AI account

If the issue continues, please contact Support.

Please see image of login screen showing the "Forgot password" button:

Alternatively, to view a step-by-step video that includes the Password Reset procedure, please click here: