To help ensure your interactions are recorded successfully, configure Do Not Disturb to prevent incoming calls and notifications from interrupting the app.
How to set it up:
- Open Settings > Focus > Do Not Disturb ?
- Tap People.
- Remove any contacts from the Allowed list (if applicable).
- Set Allow Calls From to Allowed People Only.
- Turn Allow Repeated Calls Off.
Open Contacts and make sure Emergency Bypass is turned Off for any contacts whose calls still come through.
Tip: Favourite contacts often have Emergency Bypass enabled by default.
Why this matters
Incoming calls and notifications can pause the ADVANCE®AI app during an interaction, which may prevent the call from being analysed successfully. Configuring Do Not Disturb helps minimise these interruptions and improves the likelihood of successful call processing.
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